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COVID-19
How we are responding to COVID-19

Community

Community Aged Home Community Help

Home and Community Help

Important notice

Remember, if you feel unwell to contact your doctor or seek medical advice. If you are unwell, please let the Home Assist team know before they visit you. In the interest of public health, please let us know if you have travelled overseas in the past month, and you have a fever with a cough, sore throat or shortness of breath, or you have been in close contact with a proven case of coronavirus (COVID-19).

Salisbury Home Assist provides basic home maintenance and support services to help people remain living independently at home and in the community. The program is funded by the Commonwealth Home Support Programme (CHSP) and the City of Salisbury.

Announcement

COVID-19 (Coronavirus) Update

Salisbury Home and Community services are open to provide essential services to senior residents. This includes:

  • Transport to essential medical appointments
  • Domestic Assistance including essential house cleaning and shopping for items from a list
  • Urgent home maintenance or modifications to ensure the health and safety of clients
  • Access to meals is available through the Jack Young Centre
  • Assistance with crisis housing supports for older people who qualify for the Adelaide Community Healthcare Alliance (ACHA) program is available through the Jack Young Centre

Please note that an eligibility criteria applies.

The safety of vulnerable community members, staff, volunteers and contractors is our first priority and our actions are guided by the World Health Organisation, the Commonwealth Department of Health, SA Health, and Aged and Community Services Australia (ACSA).

Find updates on the City of Salisbury’s response to COVID-19 here.

Who does the program assist?

Salisbury residents who need assistance to remain living independently at home and in the community who are:

  • Frail, older people aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people) who need assistance with daily living to remain living independently at home and in the community

What support is available?

A wide range of services can be accessed, such as:

  • minor home maintenance and gardening
  • safety installations - grab rails, ramps, handheld showers etc
  • domestic assistance - regular, short term and spring/seasonal house cleaning
  • support with shopping
  • support to relink into community activities
  • social trips to places of interest
  • support with transport

Subsidised services are subject to available resources.

How much does it cost?

The cost of services varies. They are available at standard cost and subsidised cost. You will be expected to pay for any hardware and materials used.

Standard cost services may be accessed by contacting Home Assist.

Subsidised costs for services may apply if you are:

  • an existing Home Assist consumer eligible for subsidised support or
  • if you have been referred by My Aged Care for the service.

For more information about ‘how to apply for a subsidised service’ refer to the section below

More information about the Commonwealth Home Support Programme Client Contribution Framework is available in the Commonwealth Home Support Programme Manual.

How to apply for a subsidised service?

My Aged Care will determine eligibility for people aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people), who are not currently receiving a service from Home Assist.

What is My Aged Care?

My Aged Care is the entry point for aged care services.

The Australian Government established My Aged Care to:

  • make it easier to get information about aged care
  • assess what you need
  • support you to find services.

My Aged Care will:

  • determine if you are eligible for subsidised support
  • record your details
  • arrange an assessment, and
  • make a referral to us to provide your service

Please contact My Aged Care on 1800 200 422 or visit the My Aged Care website

If you wish to receive your service through City of Salisbury, please ensure you tell them that Salisbury Home Assist is your preferred provider. If you need assistance to access My Aged Care, please phone the Salisbury Home Assist office and we can arrange a time to assist you with the process. For further information please call Home Assist on 8406 8225 or email has@salisbury.sa.gov.au

Feedback

We value your feedback. The information is used to help us continue to assist you to achieve your goals and live independently at home and in the community.

If you have any comments, suggestions or compliments please let us know by:

  • In person: Salisbury Home Assist Office, 34 Church St, Salisbury.
  • In writing: Salisbury Home Assist Office, PO Box 8 Salisbury SA 5108

You can also let us know by completing feedback forms, annual surveys or through the formal complaints process.

Salisbury Home and Community Services Customer Survey Results 2021

Thank you for your interest in the results of the Salisbury Home and Community Services Customer Survey 2021. We were delighted with the large number of customers who completed the survey. The final results will be available from on Thursday 1 July here.

Other ways you can access a summary of the feedback from 1 July are:

  • Collect a summary from one of our seniors centres or the Salisbury Community Hub;
  • Salisbury Seniors Community’ private Facebook group. If this is your first time accessing this group, you will need to enter the group name into the Facebook search bar and answer some eligibility questions;
  • Pick up a copy of Issue 22 of the Salisbury Seniors Magazine; or
  • Phone Leslie on 8406 8368 and ask to have a summary sent to you.

If you would like information regarding the survey results, please contact:

Leslie Wightman
Phone: 8406 8328
Email: lwightman@salisbury.sa.gov.au

You can also make an aged care complaint here or view the Charter of Aged Care Rights.