As part of our firm commitment to deliver continual improvement to the service we offer to residents, we are launching a trial of a new way to process online customer service requests.
You can now change your details:
Online: click here to lodge your request online.
Phone: call us on 8406 8222 during business hours.
After you have lodged your request
You will receive an email response containing a customer reference number, or if you called us a number will be provided to you. Please quote this number in any follow up correspondence with Council.
You will not be advised of the outcome of the report, unless you have specified that you would like to be advised and have provided us with your contact details to do so.
As the online system is still in its trial stages, there is a chance that you may encounter a problem or issue with your request. If you have trouble with the system, please let us know via firstname.lastname@example.org or 8406 8222 and we will do our best to help you through the system, or will process your request over the phone if it can’t be solved in a timely fashion.
If you would like to give us feedback on how you found the new online system, please feel free to contact us at email@example.com. We would love to hear what you think works, what doesn’t and if you have any suggestions to how we can improve the system.