As part of our firm commitment to deliver continual improvement to the service we offer to residents, we are launching a trial of a new way to process online service requests.
If you wish to report an issue in the Council area such as:
- Animal Management (eg. dogs, cats, other domestic animals).
- Council Road and Asset Maintenance (eg. potholes, footpaths, graffiti, rubbish).
- Inspectorate (eg. abandoned vehicles, parking complaints).
- Public Health and Environment (eg. food safety, vermin, diseases, residential concerns).
- Reserve and Tree Maintenance (eg. mowing, fallen branches, drainage).
- Waste Management (eg. NAWMA domestic, recycling, green and hard waste).
- Other concerns or issues we may need to take action on.
You can now lodge a report:
Online: click here to lodge your request online.
Phone: call us on 8406 8222 during business hours.
Email: you can email us at city@salisbury.sa.gov.au – please include appropriate contact details for yourself in case our team needs to clarify your request.
After you have lodged your report:
You will receive an email response containing a customer reference number, or if you called us a number will be provided to you. Please quote this number in any follow up correspondence with Council.
You will not be advised of the outcome of the report, unless you have specified that you would like to be advised and have provided us with your contact details to do so.
Trouble Shooting:
As the online system is still in its trial stages, there is a chance that you may encounter a problem or issue with your request. If you have trouble with the system, please let us know via city@salisbury.sa.gov.au or 8406 8222 and we will do our best to help you through the system, or will process your request over the phone if it can’t be solved in a timely fashion.
If you would like to give us feedback on how you found the new online system, please feel free to contact us at webmaster@salisbury.sa.gov.au. We would love to hear what you think works, what doesn’t and if you have any suggestions on how we can improve the system.
My Local Services App
Another way to report an issue or access council information is via the My Local Service app.
It has the following features:
- Kerbside bin collections: Find out which bin to put out and when.
- Report issues: Report issues which require our attention such as damaged bins, graffiti removal and illegal dumping.
- Find out what's nearby: Discover nearby council facilities such as parks, playgrounds and libraries. You can filter the map to find exactly what you are looking for, then use your device to guide you there.
- Events: Discover upcoming events in our council area, nearby or across the State.
- My Council: Find general council contact information, including council locations and contact information for elected members.
- Receive reminders: Receive ‘push notifications’ direct to your phone as reminders for bin set-outs, events and when payments are due.
It is free and can be downloaded from the Apple App Store or the Google Play Store.