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Home and community help

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Salisbury Home Assist provides basic home maintenance and support services to help people remain living independently at home and in the community. The program is funded by the Commonwealth Home Support Programme (CHSP), the South Australian Home and Community Care Program and the City of Salisbury.

Announcement

COVID-19 (Coronavirus) Update

Council modified the services offered to Salisbury seniors in response to the COVID-19 pandemic.

The safety of vulnerable community members, staff, volunteers and contractors is our first priority and our actions are guided by World Health Organisation, the Commonwealth Department of Health, SA Health, and Aged and Community Services Australia (ACSA).

Salisbury Home and Community services have been modified to provide essential services to all senior residents. This includes:

  • Access to medications and shopping from a list
  • Medical transport
  • Emergency maintenance
  • Urgent modifications
  • Access to meals is available through the Jack Young Centre.  

Please note that an eligibility criteria applies.

The services that were suspended due to COVID-19 have now been reinstated with existing customers using a staged approach. 

For updates on City of Salisbury’s response to COVID-19 (Coronavirus), go to click here


Who does the program assist?

Salisbury residents who need assistance to remain living independently at home and in the community who are:

  • Frail, older people aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people) who need assistance with daily living to remain living independently at home and in the community
  • Younger people with disability (ie under 65 years or under 50 years for Aboriginal and Torres Strait Islander people).

What support is available?

A wide range of services can be accessed, such as:

  • minor home maintenance and gardening
  • safety installations - grab rails, ramps, handheld showers etc
  • domestic assistance - regular, short term and spring/seasonal house cleaning
  • support with shopping
  • support to relink into community activities
  • social trips to places of interest
  • support with transport

Subsidised services are subject to available resources.

Important notice

Remember, if you feel unwell to contact your doctor or seek medical advice. If you are unwell, please let the Home Assist team know before they visit you. In the interest of public health, please let us know if you have travelled overseas in the past month, and you have a fever with a cough, sore throat or shortness of breath, or you have been in close contact with a proven case of coronavirus (COVID-19).


How much does it cost?

The cost of services varies. They are available at standard cost and subsidised cost. You will be expected to pay for any hardware and materials used.

Standard cost services may be accessed by contacting Home Assist. Subsidised costs for services may apply if you are:

  • an existing Home Assist consumer eligible for subsidised support or
  • if you have been referred by My Aged Care for the service.

For more information about ‘how to apply for a subsidised service’ refer to the section below

How to apply for a subsidised service?

The first step is to determine eligibility. Home Assist staff will determine eligibility for people aged 64 years and under (or under 50 years for Aboriginal and Torres Strait Islander people).

My Aged Care will determine eligibility for  people aged  65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people), who are not currently receiving a service from Home Assist.


What is My Aged Care?

My Aged Care is the entry point for aged care services. The Australian Government established My Aged Care to:

  • make it easier to get information about aged care
  • assess what you need
  • support you to find services.

My Aged Care will:

  • determine if you are eligible for subsidised support
  • record your details
  • arrange an assessment, and
  • make a referral to us to provide your service

Please contact My Aged Care on 1800 200 422 or visit www.myagedcare.gov.au

If you wish to receive your service through City of Salisbury, please ensure you tell them that Salisbury Home Assist is your preferred provider. If you need assistance to access My Aged Care, please phone the Salisbury Home Assist office and we can arrange a time to assist you with the process. For further information please call Home Assist on 8406 8225 or email has@salisbury.sa.gov.au


Feedback

We value your feedback. The information is used to help us continue to assist you to achieve your goals and live independently at home and in the community. If you have any comments, suggestions or compliments please let us know by:

Phone: 8406 8225
Email: has@salisbury.sa.gov.au

In person: Salisbury Home Assist Office, 34 Church St, Salisbury.
In writing: Salisbury Home Assist Office, PO Box 8 Salisbury SA 5108

You can also let us know by completing feedback forms, annual surveys or through the formal complaints process.

If you would like information regarding the survey results, please contact:

Leslie Wightman
Phone: 8406 8328
Email: lwightman@salisbury.sa.gov.au

You can also visit agedcarecomplaints.govspace.gov.au to raise concerns about aged care services.