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Community Service Framework and Charter

City of Salisbury is committed to the provision of high quality customer service and forging closer relations with customers. The City recognises there are opportunities to continuously improve the way customers are engaged and the way compliments, comments and complaints are received, recorded and managed. In response to this, City of Salisbury has produced this Community Service Framework.

The Community Service Framework is intended to articulate processes for the management of feedback, compliments and complaints to ensure they are drawn to the attention of the relevant staff within the organisation and managed appropriately.

Additionally a Customer Charter has been created to compliment the Community Service Framework and provide clarity to what customer can expect from Council in regards to customer service.

Community Service Framework
Customer Charter

If you would like to make a comment, complaint or compliment to Council you can do so via:

Telephone: (08) 8406 8222


Online Form: Compliments Comments and Complaints Community Feedback Form

Printable Form: Compliments Comments and Complaints Community Feedback Form
To be returned to PO BOX 8, Salisbury, SA, 5108