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Community Experience Framework and Charter

City of Salisbury is committed to the provision of high quality community experience and forging closer relations with our community. The City recognises there are opportunities to continuously improve the way community members are engaged and the way compliments, comments and complaints are received, recorded and managed. In response to this, City of Salisbury has produced this Community Experience Framework.

The Community Experience Framework is intended to articulate processes for the management of feedback, compliments and complaints to ensure they are drawn to the attention of the relevant staff within the organisation and managed appropriately.

Additionally a Community Experience Charter has been created to compliment the Community Experience Framework and provide clarity to what customer can expect from Council in regards to customer service.

Community Experience Framework
Community Experience Charter

If you would like to make a comment, complaint or compliment to Council you can do so via:


Telephone: (08) 8406 8222


Email: ccc@salisbury.sa.gov.au


Online Form: Compliments Comments and Complaints Community Feedback Form


Printable Form: Compliments Comments and Complaints Community Feedback Form
To be returned to PO BOX 8, Salisbury, SA, 5108