Reporting Abandoned Shopping Trolleys

Shopping trolley

Don't forget to return your trolley to the nearest trolley bay.

If you see a trolley that's wandered away, here's how you can report the abandoned trolley.


Coles continues to work closely with local councils and the community to manage their trolleys, but they need their customers' help to return their used trolleys and report abandoned trolleys so they can collect them within 24 hours.

Should you wish to provide feedback to Coles on this issue or to report a Coles abandoned shopping trolley, please do so via telephone: 1800 Trolley (1800 876 553) or via email

Woolworths / Big W / Dan Murphy

Woolworths is committed to working with the community to reduce the problem of abandoned trolleys. If you see a trolley that’s wandered away, you can help our neighbourhood by reporting it to Trolley Tracker™ on or free call to 1800 641 497.

The new Trolley Tracker app lets you report the location of missing or abandoned trolleys with just one touch of your phone. Now it’s easier than ever to ensure they’ll be detected and collected and returned to their home.

Every lost trolley that you report gives you an entry in the draw to WIN 1 of 5 $1,000 monthly prizes. Download the Trolley Tracker™ app to your mobile phone and report a missing trolley for your chance to WIN one of these great prizes!  Click here to download the app.


You can report an abandoned trolley at any time by calling 1800 163 900. Reported trolleys will be collected within 24 hours.


You can report an abandoned trolley during shop opening hours by calling 8203 6100 (Ingle Farm)