Existing Connections

Salisbury Water purple meter

How do I know if my property is connected to Salisbury Water?

Salisbury Water plumbing is very distinctive with all pipework, taps and meters coloured purple or lilac. To check if your property is connected to Salisbury Water, locate your drinking water meter (which is usually in the front yard). If there is a second meter coloured purple or lilac near your drinking water meter, then you are connected to Salisbury Water.  .

Salisbury Water Customer Charter

The Salisbury Water team is dedicated to achieving excellence in the provision of recycled water and achieving quality, effective and timely service. The Salisbury Water Customer Charter provides all Salisbury Water customers with a clear understanding of the standards of service they can expect and their rights and responsibilities. The Charter is applicable for all existing Salisbury Water customers and in the case of new customers, on application for connection to our services or on transfer of a property to you.

As a part of the Salisbury Water Customer charter we will:

  • Provide you with recycled water that is safe and in accordance with all relevant health and environmental regulatory requirements
  • Use our best endeavours to minimise the frequency and duration of interruptions or limitations to your water service
  • Provide you with information on any planned interruptions to your water service at least 4 business days prior to us undertaking any works or maintenance
  • Provide an emergency telephone number on our website for you to call in the event of an emergency or interruption to the supply of your water service
  • In the case of an unplanned interruption or emergency, provide you with information about any impact to your water service as soon as possible.

You will:

  • Report any leaks, bursts or quality issues to us as soon as possible by calling the emergency number displayed on our website (or by completing the online form].
  • Provide safe access so that we can ascertain your water consumption for billing purposes
  • Be responsible for arranging and covering the costs of any additional onsite water infrastructure necessary to maintain your required flow rate, which must be installed by an appropriately licensed plumber.

For further information your obligations, rights and responsibilities, please refer to the Salisbury Water Customer Charter (PDF, 1MB).

What if I sell my property?

It is important that Council is informed, prior to settlement, that you are selling your property. When you have confirmed the date of settlement for your property sale you or your conveyancer must inform Council so a final Salisbury Water meter reading can be done.  This request must be done no later than 48 hours prior to the settlement of the property.

Cross connection audits

It is critical that there is complete independence between your Salisbury Water and Drinking Water supply. To ensure cross connection does not occur, The City of Salisbury will conduct an audit of residential customers plumbing infrastructure on a 5 yearly basis at our cost, performed by our licensed plumber. We recommend that a self-cross connection audit is also complete annually.

Non-residential customers should have a cross connection audit done annually by a licensed plumber or as specified in the individual terms and conditions of supply.

Salisbury Water meters and Infrastructure

The pipe and fittings up to and including the inlet riser, the meter and the outlet riser from the meter will remain the property of the City of Salisbury. All property from the meter’s outlet riser into your property is your responsibility. It is also your responsibility to ensure the Salisbury Water meter is easily located and accessible for quarterly meter readings.

Request to relocate your Salisbury Water meter

In some instances you may wish to relocate your existing Salisbury Water service connection to another point within 4 meters of the current service connection. Please note the cost of relocating the meter is at your cost, a quote will be provided for each request.

How to report a leak or burst?

You must advise us as soon as possible if you have a leak or burst from your Salisbury Water supply.

If you do have a burst, please turn the water off immediately at the recycled water meter (purple meter) before contacting us.

Mawson Lakes residents

The Mawson Lakes Reclaimed Water Scheme is an innovative project which was established by the City of Salisbury, Land Management Corporation, Delfin Lend Lease and SA Water to provide reclaimed water to the Mawson Lakes Development through a reclaimed water network.

The City of Salisbury plays an important part in supplying Salisbury Water from the Parafield Stormwater Recycling Scheme that is then blended with reclaimed effluent from the Bolivar Wastewater Treatment Plant – before being distributed to the Mawson Lakes Development.

The Mawson Lakes system is run entirely by SA Water. For any customer related enquiries or for further information, please refer to the SA Water website www.sawater.com.au