Change of details

It is very important to notify the Council of any changes in ownership or address. This can be done in writing, by telephone or in person.

Change of address

As part of our firm commitment to deliver continual improvement to the service we offer to residents, we are launching a trial of a new way to process online customer service requests.

You can now change your details:

Online: click here to lodge your request online.

Phone: call us on 8406 8222 during business hours.

Change of ownership

A land broker, qualified agent or solicitor, must address change of ownership.

When ownership of a property changes, liability for payment of rates remains with the owner listed with the Council until a notice of disposition is received. Fines may apply if the Council does not receive notice from you, your agent or solicitor. All outstanding rates and charges must be paid in full.

Separation with no change to ownership

Council will not amend a property record due to separation of owners. The billing address can be changed to the person accepting responsibility for the rates. However, both owners remain equally and severally responsible. This liability applies regardless of who is residing at the property, or any personal arrangements that may have been made. For further information, refer to Section 178 of the Local Government Act 1999.

After you have lodged your request:

You will receive an email response containing a customer reference number, or if you called us a number will be provided to you. Please quote this number in any follow up correspondence with Council.

You will not be advised of the outcome of the report, unless you have specified that you would like to be advised and have provided us with your contact details to do so.

Trouble Shooting

As the online system is still in its trial stages, there is a chance that you may encounter a problem or issue with your request. If you have trouble with the system, please let us know via city@salisbury.sa.gov.au or 8406 8222 and we will do our best to help you through the system, or will process your request over the phone if it can’t be solved in a timely fashion.

If you would like to give us feedback on how you found the new online system, please feel free to contact us at webmaster@salisbury.sa.gov.au. We would love to hear what you think works, what doesn’t and if you have any suggestions to how we can improve the system.