Home and community help

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Salisbury Home Assist provides basic home maintenance and support services to help people remain living independently at home and in the community. The program is funded by the Commonwealth Home Support Programme (CHSP), the South Australian Home and Community Care Program and the City of Salisbury.


Who does the program assist?

Salisbury residents who need assistance to remain living independently at home and in the community who are:

  • Frail, older people aged 65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people) who need assistance with daily living to remain living independently at home and in the community
  • Younger people with disability (ie under 65 years or under 50 years for Aboriginal and Torres Strait Islander people).

What support is available?

A wide range of services are available, such as:

  • minor home maintenance and gardening
  • safety installations - grab rails, ramps, handheld showers etc
  • domestic assistance - regular, short term and spring/seasonal house cleaning
  • support with shopping
  • support to relink into community activities
  • social trips to places of interest
  • support with transport

Subsidised services are subject to available resources.


How much does it cost?

The cost of services varies. They are available at standard cost and subsidised cost. You will be expected to pay for any hardware and materials used.

Standard cost services may be accessed by contacting Home Assist. Subsidised costs for services may apply if you are:

  • an existing Home Assist consumer eligible for subsidised support or
  • if you have been referred by My Aged Care for the service.

For more information about ‘how to apply for a subsidised service’ refer to the section below

How to apply for a subsidised service?

The first step  is to determine eligibility. Home Assist staff will determine eligibility for people aged 64 years and under (or under 50 years for Aboriginal and Torres Strait Islander people).

My Aged Care will determine eligibility for  people aged  65 years and over (or 50 years and over for Aboriginal and Torres Strait Islander people), who are not currently receiving a service from Home Assist.


What is My Aged Care?

My Aged Care is the entry point for aged care services. The Australian Government established My Aged Care to:

  • make it easier to get information about aged care
  • assess what you need
  • support you to find services.

My Aged Care will:

  • determine if you are eligible for subsidised support
  • record your details
  • arrange an assessment, and
  • make a referral to us to provide your service

Please contact My Aged Care on 1800 200 422 or visit www.myagedcare.gov.au

If you wish to receive your service through City of Salisbury, please ensure you tell them that Salisbury Home Assist is your preferred provider. If you need assistance to access My Aged Care, please phone the Salisbury Home Assist office and we can arrange a time to assist you with the process. For further information please call Home Assist on 8406 8225 or email has@salisbury.sa.gov.au


Feedback

We value your feedback. The information is used to help us continue to assist you to achieve your goals and live independently at home and in the community. If you have any comments, suggestions or compliments please let us know by:

Phone: 8406 8225
Email: has@salisbury.sa.gov.au

In person: Salisbury Home Assist Office, 12 James St, Salisbury.
In writing: Salisbury Home Assist Office, PO Box 8 Salisbury SA 5108

You can also let us know by completing feedback forms, annual surveys or through the formal complaints process.

You can also visit agedcarecomplaints.govspace.gov.au to raise concerns about aged care services.


Feedback results

Thank you for your feedback. Below are some of the survey results:

Group Activity Satisfaction Survey Summary 2017

In October 2017, participants from the Jack Young, Para Hills and Pine Lakes centres completed satisfaction surveys proving important information on their experiences with the activities at the centres. More than 350 surveys were received from participants across 40 activity groups providing valuable feedback that staff and group leaders will use to improve future activities. Download the summary report to read the feedback results.

Salisbury Home and Community Services Survey Summary 2016

In July 2016, many of our readers received a copy of the Salisbury Seniors Magazine in the post. The magazine included a survey asking for feedback on the services that the City of Salisbury currently provides to older people and what types of services will be important for older people in the future. Additionally we were also very interested to know if our service would be recommended to others. It was pleasing to note 513 surveys were returned which is 23% of the number distributed (which is fantastic as 10% is considered a satisfactory return rate).

Below is a summary of some of the feedback provided:

  • 92% stated they were aware that the City of Salisbury provides services to older people
  • 81% identified they had used at least one of these services
  • 94% said they would recommend Salisbury Home and Community Services to a friend

Below are some of the comments provided in regards to why people are happy to refer their friends to Salisbury's senior services:

"Because the friendship one makes is a big help to overcoming loneliness and keeps one in touch. I believe Salisbury Aged Care do a wonderful job with all their services and the volunteers are so helpful - thank you all"

"I was listened to, treated with equality and respect and the work was carried out promptly and efficiently"

"Salisbury service is good, respects different cultures and good home services"

To the hundreds of seniors that provided feedback - thank you so much, your experience and opinions are now helping us plan for the future.

Home Support Services 2013 Consumer Survey Summary

Thank you to the 436 people who completed the Home Support Services - 2013 Consumer Survey. (PDF, 730KB)

The feedback gathered through this survey has been extremely valuable.

This survey summary provides information about who responded to the survey, consumer satisfaction levels and key themes emerging from the feedback.

For further information about these surveys

Contact Leslie Wightman:
T: 8406 8328
E: lwightman@salisbury.sa.gov.au