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Customer Service Framework and Charter

The City of Salisbury is committed to the provision of high quality customer service and forging closer relations with customers. The City recognises there are opportunities to continuously improve the way customers are engaged and the way compliments, comments and complaints are received, recorded and managed. In response to this, the City of Salisbury has produced this Customer Service Framework.

The Customer Service Framework is intended to articulate processes for the management of feedback, compliments and complaints to ensure they are drawn to the attention of the relevant staff within the organisation and managed appropriately.

Additionally a Customer Charter has been created to compliment the Customer Service Framework and provide clarity to what customer can expect from Council in regards to customer service.

Customer Service Framework
Customer Charter

If you would like you would like to make a comment, complaint or compliment to Council you can do so via;

T: 8406 8222
Printable Form: Customer Feedback Form. To be returned to PO BOX 8, Salisbury, SA, 5108